Refund Policy

We want you to be happy with Nano Banana's image and video generation service. This policy explains when a purchase can be refunded, how to ask, and what happens to your credits afterwards. We take payment through Stripe only.

Failed generations: credits back automatically

This is separate from payment refunds and needs no request:

• Every image or video is charged separately. When an output fails (the model refuses the request, it times out, or the service errors), its credits are returned to your account automatically.
• When you generate several at once, only the failed ones are refunded.
• These refunds are credits, not cash. Each one is listed in the credit history in your account.

Refund request period

Refund requests must be submitted within 7 days of the purchase date. Requests made after this period are not eligible for a refund under any circumstances.

Eligibility conditions

To be eligible, your account must meet all of these conditions:

Usage limits

• Your account has submitted fewer than 10 generation tasks since the purchase;
• At least 80% of the credits from that purchase are still unused;
• The service has not been used in violation of our Terms of Service.

Request requirements

• Email support@nanobanana0.com, or sign in and open a ticket from Support tickets;
• Include your account email and order number;
• Explain why you are asking for a refund;
• Submit the request within 7 days of the purchase.

Non-refundable circumstances

The following are not eligible for refunds:

• Requests made after the 7-day period;
• Accounts that have submitted 10 or more generation tasks;
• Purchases whose credits are more than 20% used;
• Use of the service in violation of the Terms of Service;
• Free or promotional credits, including the welcome credits given at sign-up;
• Subscription renewals (you can cancel future renewals, but the current period is not refunded);
• Purchases made with promotion codes or special offers.

Processing timeline

Review

• Eligible requests are reviewed within 3 business days;
• We will contact you if we need more information;
• Refund eligibility is decided at Nano Banana's sole discretion.

Payment

• Approved refunds go back to your original payment method;
• They usually take 5–10 business days to arrive, depending on Stripe and your card issuer;
• Refunds are issued in the original currency of the purchase.

Annual subscription fee

For annual subscription refunds, a 5% transaction loss fee is deducted from the refund to cover payment processing and administrative costs of the original transaction.

Partial refunds

In some cases we may issue a partial refund based on usage. Our support team sets the amount after reviewing:

• How much the service was used;
• Time since purchase;
• The specific circumstances;
• Credits used versus credits remaining.

Subscription management

Cancelling

• You can cancel at any time from the billing page in your account, which opens Stripe's billing portal, or by emailing support@nanobanana0.com;
• After cancelling, your plan stays active until the end of the current billing period, and subscription credits already granted are not taken back;
• No refunds are given for partial billing periods;
• Subscription benefits, such as the commercial license, last until the end of the paid period.

Auto-renewal

• You can turn off auto-renewal at any time to avoid future charges;
• Turning it off does not affect the current period.

Commercial license refunds

For subscriptions that include a commercial license:

• The same refund conditions apply;
• The commercial license ends as soon as the refund is approved;
• Works generated under the commercial license may need to be withdrawn from commercial use.

Credits and data after a refund

Once a refund is approved:

• The credits granted by that payment are removed from your account;
• Your account access may be closed, and your works and account data may be permanently deleted;
• Please back up any works you want to keep before asking for a refund.

Disputes and chargebacks

If you have a question about a charge, please contact us first and we will sort it out quickly. Opening a dispute or chargeback with your bank adds extra steps, may delay your refund, and may suspend the account until the dispute is resolved.

Changes to this policy

We may change this refund policy at any time. Changes take effect as soon as they are posted on this page. Continuing to use the service after a change means you accept the updated policy.

Contact us

For questions about this policy or to request a refund, contact us:

Email: support@nanobanana0.com　Copyright owner: nanobanana0.com

You can also sign in and open a ticket from Support tickets.